Frequently Asked Questions
Find answers to the most common questions about our products, services, delivery, returns, and technical support.
Products & Services
We supply CCTV cameras, DVRs, NVRs, IP cameras, electric fence systems, biometric access control, networking equipment, Wi-Fi devices, routers, switches, structured cabling products, and a wide range of security and networking accessories.
Yes. We provide installation services for CCTV surveillance systems, electric fences, access control systems, networking equipment, and other security solutions.
Absolutely. Our experts can recommend the best solution based on your home, office, school, warehouse, shop, or commercial property.
Orders & Delivery
We charge a flat delivery fee of KES 500. Orders worth KES 80,000 and above qualify for FREE delivery.
We accept Lipa na M-Pesa and Cash on Delivery (C.O.D.) in selected locations.
Returns & Warranty
Yes. Products may be returned or exchanged within 30 days provided they remain in the same condition as when purchased and include their original packaging.
Approved returns and exchanges are processed within 1–7 business days after inspection.
Most products are covered by the manufacturer's warranty. Warranty periods vary depending on the brand and product category.
Still Need Help?
Our experienced team is ready to answer your questions and help you choose the right security or networking solution.
Visit Us
Tsavo Road
Tetu Arcade Shop A13
Nairobi, Kenya